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| | Education and Training - Communications, Business Services, Business 95
Education and Training - Business 695
Education and Training - Salesmanship, Marketing and Advertising, Business 84
 AM International LearningAM International Learning
 Specializing in customer service training. Courses, workshops, and seminars.
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Belding Skills Development Corp.Belding Skills Development Corp.
 Provides seminars and workshops on the topic. List of services, newsletter and contacts.
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Caliluna ConsultingCaliluna Consulting
 Provides online customer service training for employees and managers to increase profits and improve business.
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Ceres Innovations Inc.Ceres Innovations Inc.
 The CERES model places employees at the center of customer relations within the company
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Communication Strategy ConsultantsCommunication Strategy Consultants
 Provides tailored and off-the-shelf customer service training services, videos, and consulting. Based in Greater New York Metro area.
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ContactPointContactPoint
 Focus on customer service and sales training. Provides training, monitoring, and coaching solutions.
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Corporate Dynamics, Inc.Corporate Dynamics, Inc.
 Training and consulting solutions for customer service, sales, and management related issues.
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Craig Harrison's Expressions of ExcellenceCraig Harrison's Expressions of Excellence
 Speaker, trainer and consultant Craig Harrison makes customer service fun and internalize customer service tenets.
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Customer Care Training and ConsultingCustomer Care Training and Consulting
 Offering online and classroom based customer care training and consulting services. List of products, profile and contacts.
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Customer Focus, Inc.Customer Focus, Inc.
 On-site customer service training for service representatives.
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Customer Service Review, Inc.Customer Service Review, Inc.
 Develops front-line employees and the managers that support the front-line, specializing in quality assurance monitoring, assessment, and training.
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Customer Service UniversityCustomer Service University
 Provides customer service videos and training programs. Includes online ordering and contacts.
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Customer Service WorksCustomer Service Works
 Provides training programs and consulting services. Public workshops, newsletter and contact details.
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CustomNet ServicesCustomNet Services
 Training and consulting in customer service, and telephone skills. Based in Ottawa, Canada.
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Dionco Inc.Dionco Inc.
 A retail consulting firm specializing in retail selling skills and customer service skills.
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Expressive ConceptsExpressive Concepts
 Offers CDs, books, and training seminars via computer, on-line, and teleseminar. Includes articles, tips, and a list of training topics.
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Ford, LisaFord, Lisa
 Speaks on customer service topics including managing, hiring and training. Audio, video and books available.
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Gehegan & AssociatesGehegan & Associates
 Offers telephone training workshops for financial institutions. Offers workshops in expanding client relationships, business development, and workshops for Investment Officers. Based in San Diego, California.
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Glasstap Training ServicesGlasstap Training Services
 Developing People to support the business, using innovative learning styles mixing classroom and e-learning.
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Impact Learning SystemsImpact Learning Systems
 Skill-based training programs designed to change behavior and improve customer contact skills and related performance.
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The I.M.P.A.C.T. Training Group, Inc.The I.M.P.A.C.T. Training Group, Inc.
 Provider of training and consulting services and products designed to improve overall customer service. Also seminars, workshops, keynote speakers and coaching.
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Interaction MetricsInteraction Metrics
 Customer service audit specialists.
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JoAnna Brandi & Company, Inc.JoAnna Brandi & Company, Inc.
 Customer care training program for managers.
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Jones AssociatesJones Associates
 Specializes in researching, preparing and delivering training programs
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Kandan, M.Kandan, M.
 Dr. M.Kandan's home page. Links to his publications and other web sites on e-learning, customer service and knowledge management.
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Learning CurveLearning Curve
 Tailored training courses in customer service and customer care for UK companies. Also includes a growing collection of "how to" articles.
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Learning Journey, Inc.Learning Journey, Inc.
 Solutions to help increase employee morale and give better customer service through communication and corporate culture.
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LMR AssociatesLMR Associates
 Provides onsite customized training, keynote, motivational speaking, and online assessments for executive, management, and staff across the public, private and individuals sectors. Company profile and contacts.
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Mark Eppler & AssociatesMark Eppler & Associates
 Provides seminars and workshops on management, leadership, customer service and change by the award-winning author of Management Mess-Ups.
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Martrain LtdMartrain Ltd
 Telemarketing, customer relationship management (CRM) training and technology sales research solutions. Services, clients and profile.
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Measure-XMeasure-X
 Customer service and retention training and measurement. Includes testimonials and services.
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M2S2 CommunicationsM2S2 Communications
 Provides services focused on the telephony industry. Profile, events and contact information.
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Myra Golden SeminarsMyra Golden Seminars
 Keynotes, web based training and seminars designed with an emphasis on customer service improvement.
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Optimum Operating Procedures and Services Pty LtdOptimum Operating Procedures and Services Pty Ltd
 Delivers training and reporting solutions, organizes mystery customers to evaluate restaurant or pub staff. Also telesales and phone communication training. (Australia)
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Oriel TrainingOriel Training
 Providing both frontline and strategic customer care training for businesses in Ireland. Also personal development courses and psychometric testing.
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Peak Performance International Pty LtdPeak Performance International Pty Ltd
 Customer service and tailored, in-house sales training programs. Company profile, list of partners, and contacts.
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The Physics of Customer ServiceThe Physics of Customer Service
 International speaker and consultant, Patrick McGaughey, offers customer service seminar and "The Physics of Customer Service" book for download.
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Power TrainPower Train
 Providing off the shelf and custom-designed training packages on the topic. Profile and contact information.
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Professional EdgeProfessional Edge
 Communication skills, customer service training, presentation skills seminars, keynotes, coaching, consulting, and articles to improve sales, service, and overall professionalism.
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Progressive ImageProgressive Image
 Customer service skills, coaching and executive training. Includes testimonials and events.
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Rapid ResultsRapid Results
 Offers training covering customer service, sales, leadership, telephone skills.
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Service Quality InstituteService Quality Institute
 Description of services and seminars offered, online store, discussion forums, articles and tips, news and press releases, and free newsletter.
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Service StrategiesService Strategies
 Provides industry standard certification, training and consulting solutions for customer service and support.
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Signature WorldwideSignature Worldwide
 Offers customer service and sales skill training programs. Events calendar, and newsletter.
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1stCo Business Development1stCo Business Development
 Custom training solutions in customer service.
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Sterling Consulting Group, Inc.Sterling Consulting Group, Inc.
 Provides customer service training that focuses on quality service and customer service, helping organizations become more customer-focused.
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SunShower LearningSunShower Learning
 Video-based training program to inspire positive attitudes in front-line customer service employees.
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Telephone DoctorTelephone Doctor
 Products and services designed to improve the way organizations communicate with customers. Offerings include videos, workshops and web-based training.
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Thank You Very Much, Inc.Thank You Very Much, Inc.
 Offers customer service training that focuses on the experience of the front line service provider. Delivered in live as well as multi-media formats.
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Tooty Inc.Tooty Inc.
 Customer service and sales strategy evaluating, developing, training and monitoring.
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Total Performance LimitedTotal Performance Limited
 Offers customer service and sales training for retail businesses and direct sales forces. Free monthly newsletter, public seminars and list of events.
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The WOW ClassThe WOW Class
 Client service training programs.
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WOW! Performance Coaching, Inc.WOW! Performance Coaching, Inc.
 Offer management consulting, performance coaching and culture change initiatives emphasizing customer loyalty, utilizing the Trapeze buddy, Plus 10% and I Got WOW!ed models.
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